After we show him the email, he magically remembers our tattoos but he had already had another appointment set up. He then tries to say he never received our email with the designs. She brings over Brent and starts saying that he never sets up an appointment with out a consultation. We explain that we spoke to a gentlemen who took our info and said he had scheduled our appointment for this date. The women at the front desk who is the manager becomes very rude and starts trying to blame us for the mix up. We show up on the day of our appointment and we were told we didn’t have an appointment set up. We emailed Brent our artist and he confirmed that our designs would be ready on the date we had scheduled. The gentlemen took our names, gave us the emails to send our designs to and took our deposit over the phone. I would HIGHLY recommend Paul if you want the most detailed, elaborate, beautiful tattoo of your life! Read LessĪ month or so ago, my husband and I called in to book an appointment. Chris helped her with her questions and he seemed really great as well.I would recommend this shop if you want a great, talented group of people in a comfortable, well-maintained atmosphere. The receptionist in the morning was new and was training, which i'm sure we all have been there at some time, so I can't judge based off of that, but even with her not knowing the ropes yet, she was so sweet and friendly. I am so incredibly pleased I have been telling everyone I know about Paul.The shop itself is minimalist. He has more talent than I could ever describe. I have to tell you guys, I was almost in tears when I saw the work he did.
It was clean and well kept and decorated very well. He also had great music playing the whole time and was in his own room with no disturbances. Sure it hurt, it was the back of my arm and it hit some tender spots, but he was so nice and allowed me to take a break if I needed it. I liked his drawing a million times better than anything I had found on the internet. I said absolutely, but was NOT expecting that (score!) He drew up a design based off of the renderings I gave him and let me tell you I was blown away. He asked if I was interested in getting tattooed that day. He came out shortly after and asked for my ideas and designs. No problem, I ran a couple errands and came back just around 12:30. He asked I give him an hour and then I was next. There was someone ahead of me when I showed up at 11:30 (shop opens at 11). I went on his next walk-in only day (which I believe are usually saturday and sundays, but don't hold me to it). I called to make a consultation but he was booked up really far out, however, he has specific days that he does walk-ins only. I found Paul through word of mouth and then started looking up his work. I have been to a couple other artists at another shop and was never really fully pleased with their work or customer service. (I know there is a completely separate yelp for Paul Zapico at Blu Gorilla, but this review is about my experience as a whole)I had been wanting a botanical tattoo for quite some time, so after doing my research I found what I wanted and I read up on artists. She should be fired on the spot and Chris should attend management 101 training!!! Read Less
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Asia has a bad attitude and does not know how to schedule clients and maintain simple tasks. This was such a waste of time and by far the worst customer service experience I've had in a very long time. Which by the way is the WORST response ever that a good manager can give to a customer ESPECIALLY if the employee was in the wrong.
When confronting the horrible shop manager Chris about it in hopes that he would recognize her fault and try to resolve the problem and make things right - all he had to say was "ummmm I'll talk to her about it and we can't stop to do a tattoo". HORRIBLE experience starting with thee WORST receptionist Asia and the shop Manager Chris EVER!!!After waiting an hour for a tattoo the receptionist decided to schedule someone ahead of us and proceeded to tell us that she misunderstood and thought we were waiting for someone else (which that was a complete lie and she knew we were next and was waiting for chandler).
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